Customer Support Executive, WhatsApp and Phone (Work From Home)

What You Will Do

• Answer parent questions on WhatsApp and phone
• Help with class links, schedules, reschedules and payment questions
• Pass requests to the right team and follow up until they are closed
• Log every ticket in the Spellzee ERP

Must Haves

• Friendly, clear spoken and written English
• Your own laptop and a stable WiFi or broadband connection (mandatory; mobile data alone is not enough)
• Comfortable working 11 AM to 9 PM, with flexible hours
• Patience and ownership

Good to Have

• Customer support experience on chat or phone
• Typing speed above 30 words a minute
• Tamil or another Indian language

Working Hours and Pay

Hours: 11 AM to 9 PM (India time), with flexible working hours agreed with your team lead.

Pay: Monthly salary based on experience.

Why Work at Spellzee

• Work from home
• Clear processes and templates
• Grow into senior support and operations roles

Onboarding and training on the Spellzee way of working, our ERP and our tools, with a mentor for your first weeks. Spellzee is incubated at IIT Madras Research Park and has taught 15,000+ families with 500+ certified tutors.

How Hiring Works

1. Apply with the short online form. It takes two minutes.
2. Record a short voice intro when our HR team contacts you with the details.
3. Screening call with our HR team.
4. Round 1: an interview with our Head of Operations on Google Meet.
5. Final round: an interview with our Founder.
6. Offer letter and documents, then a 1 week trial period with a Trainee ID: product walkthrough, an assigned task and an assessment.
7. Appointment letter and Employee ID.

Questions