Privacy Policy | Spellzee

1Introduction

Spellzee Edutech Solutions Private Limited ("Spellzee", "we", "us" or "our") respects the privacy of parents, guardians, students and other visitors who use our website, applications, learning platforms and related educational services.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, enquire about a course, register an account, enrol a child, attend a class, make a payment or communicate with our team.

Because our programmes are designed primarily for children, we recognise the importance of protecting children's personal information and handling it responsibly.

By using our Services, you acknowledge this Privacy Policy. Where consent is legally required, we will obtain the necessary consent through an appropriate process. Merely visiting a website or accepting general website terms will not substitute for consent where specific consent is required by law.

2Information We May Collect

The information we collect depends on how you interact with Spellzee and which Services you use.

2.1 Parent and Guardian Information

We may collect:

Full name.
Email address.
Mobile number and other contact details.
City, state and other address information where needed.
Account and login information.
Communication preferences.
Enquiry, complaint and support history.
Information necessary to verify a parent's authority to manage a child's account.

2.2 Student Information

Where necessary to deliver educational services, we may collect:

The child's name or preferred name.
Age, date of birth or age range.
Grade, school level or learning level.
Course enrolment and attendance details.
Assessment results and learning progress.
Educational goals and relevant learning observations.
Information voluntarily provided by the parent about learning requirements or accessibility needs.
Information generated through participation in classes or assessments.

Parents should provide only information reasonably necessary for the child's enrolment and learning.

2.3 Payment and Transaction Information

When a parent purchases a programme, we may collect transaction-related information such as:

Course and package selected.
Payment amount, date and status.
Order, invoice and transaction references.
Subscription or instalment status, where applicable.
Refund and cancellation records.

Payments may be processed by authorised third-party payment providers. Depending on the payment method, the provider may collect and process payment-card, bank or other financial information under its own applicable terms and privacy practices.

Spellzee does not ask parents to disclose OTPs, PINs, passwords or full payment-card security details through ordinary support communications.

2.4 Technical and Website Information

When you use our website or applications, we may collect technical information, including:

IP address.
Browser type and version.
Device and operating-system information.
Approximate location inferred from technical information, where available.
Pages visited and referring pages.
Session duration and interactions with website features.
Cookie identifiers and similar technical identifiers.
Website performance, error and security logs.

The exact information collected depends on the technologies and services enabled on the relevant platform.

2.5 Communications and Session Information

To operate and improve our Services, we may maintain relevant records of:

Emails and support conversations.
Class scheduling and attendance.
Parent feedback and complaints.
Assessment and progress reports.
Session recordings, audio or video, where recording is enabled and lawfully undertaken.
Internal quality-assurance records relating to service delivery.

Where recordings are used, we will provide appropriate notice and obtain consent or satisfy another lawful basis where required. Recordings will be accessed only for authorised purposes, subject to applicable privacy and security requirements.

3How We Collect Information

We may collect information:

Directly from parents or authorised guardians through forms, account registration, enrolment and support interactions.
Through the child's participation in a class or assessment, to the extent necessary and lawful.
Automatically through website technologies, application logs, cookies or similar tools.
Through authorised service providers that support payment processing, scheduling, learning management or customer communication.
From a parent or authorised representative who provides information to help us deliver the Services.

Where information is provided about a child, the parent or authorised guardian should ensure that the necessary authority and permissions are in place. Spellzee will implement applicable requirements concerning children's data and parental consent.

4Purposes for Which We Use Information

We may use personal information for the following purposes:

4.1 Providing Educational Services

Creating and managing student accounts.
Enrolling children in the selected programme.
Scheduling and delivering live classes.
Conducting assessments and tracking learning progress.
Preparing learning reports and recommendations.
Coordinating class changes and providing academic support.

4.2 Customer Support and Communication

Responding to enquiries.
Confirming enrolment and payment.
Sending class schedules, reminders and service updates.
Handling complaints, refund requests and escalations.
Communicating important changes to courses or policies.

4.3 Payments and Business Administration

Processing payments and issuing receipts.
Managing subscriptions and cancellations.
Verifying transactions and processing eligible refunds.
Maintaining accounting, tax and business records.
Detecting and investigating suspected fraud or unauthorised activity.

4.4 Quality Assurance and Service Improvement

Reviewing feedback and service issues.
Improving curriculum, class delivery and learning materials.
Monitoring platform performance and reliability.
Training authorised personnel in service quality, where appropriate.
Developing aggregated statistics about programme usage and learning engagement.

4.5 Website Analytics and Advertising

Where enabled and lawfully permitted, we may use analytics and advertising technologies to understand website interactions, measure campaign performance, improve our website and evaluate the effectiveness of marketing.

These technologies may include cookies, analytics tools, advertising pixels or conversion measurement integrations provided by third parties.

Where consent is required, the relevant technologies will be activated or used in accordance with applicable consent requirements. Parents may also have controls through their browser, device or the relevant third-party service. We will not treat a child's educational information as unrestricted advertising data.

4.6 Legal, Security and Compliance Purposes

We may process information when reasonably necessary to:

Comply with applicable laws and lawful requests.
Maintain required accounting or business records.
Protect the security of our platforms.
Investigate suspected fraud or misuse.
Protect the safety and rights of children and other users.
Establish, exercise or defend legal claims.

5Children's Personal Information

Spellzee's services are primarily designed for children. We therefore apply particular care to information relating to students.

5.1 Parental Involvement and Consent

Where required by applicable law, Spellzee will obtain verifiable parental consent before processing a child's personal data.

We may request information reasonably necessary to establish the identity and authority of a parent or guardian. We will not knowingly rely on a child's own agreement as a substitute where parental consent is legally required.

5.2 Use of Children's Information

Children's information will be used for legitimate educational, administrative, safety, support and other disclosed purposes.

We will not knowingly collect more children's personal information than is reasonably necessary for the relevant purpose, subject to legal and operational requirements.

5.3 Access to Student Information

Access to student records will be limited to authorised personnel and service providers who need the information to perform their assigned functions, subject to appropriate safeguards.

Parents should avoid sharing another child's personal details, images, contact information or learning records without proper authority.

5.4 Student Images, Audio, Video and Recordings

If a class is recorded, Spellzee will provide appropriate notice and obtain required permissions or satisfy another lawful basis.

Recordings may be used for disclosed purposes such as class review, parent support, quality assurance or the provision of an authorised class record.

Recordings will not automatically be used for public advertising, promotional testimonials or unrelated purposes merely because the child participated in a class. Separate permission or another lawful basis will be obtained where required.

5.5 Parental Requests

A parent or authorised guardian may contact us to request access to, correction of or deletion of a child's personal information, subject to applicable law and legitimate retention requirements.

We may need to verify the requester's identity and authority before acting.

6Cookies and Similar Technologies

Spellzee may use cookies, pixels, tags and similar technologies to:

Operate website functions.
Maintain preferences or session information.
Improve website usability and performance.
Understand how visitors use the website.
Measure marketing and advertising performance, where enabled.

To pre-select the country code in the phone number field of our booking form, the website uses your device's time zone and an IP-to-country lookup. When you open the booking form, or a few seconds after a page loads, your browser sends a request to an IP lookup service (country.is, with GeoJS as a backup), which sees your IP address and returns only the country it belongs to. The selected country code is kept in your browser's session storage until you close the tab.

You can change the country code in the form at any time. Spellzee receives your country only as part of a booking you submit, together with your phone number.

Some cookies may be necessary for core website functionality. Other technologies, particularly those used for optional analytics or advertising, will be managed in accordance with applicable consent requirements.

You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect the availability or functionality of some website features.

Third-party analytics or advertising providers may process information under their own applicable privacy policies. Their processing is also subject to any applicable contractual, consent and legal restrictions.

7Sharing and Disclosure of Information

Spellzee does not make personal information available to third parties without a legitimate purpose and appropriate authority.

We may share relevant information with the following categories of recipients:

7.1 Educational and Operational Service Providers

Authorised providers may support functions such as learning management, video classes, scheduling, customer relationship management, email delivery, customer support and platform maintenance.

These providers should receive only the information reasonably necessary to perform their assigned functions and should be subject to appropriate confidentiality, security and contractual requirements.

7.2 Payment Providers

Payment processors and financial service providers may receive transaction information needed to process payments, verify transactions or issue refunds.

7.3 Technology, Analytics and Advertising Providers

Where used and lawfully permitted, service providers may process technical or website interaction data to support analytics, platform operations or advertising measurement.

7.4 Professional Advisers

We may share relevant information with professional advisers, auditors, insurers or other authorised representatives where necessary for legitimate business, compliance or legal purposes.

7.5 Legal Authorities

We may disclose information when required by law, a valid legal process or an appropriate authority, or where necessary to protect a person's safety or establish, exercise or defend legal rights.

7.6 Business Transactions

If Spellzee undergoes a merger, acquisition, restructuring or transfer of business assets, relevant information may be transferred as part of the transaction, subject to applicable law and appropriate safeguards.

We do not authorise a service provider to use personal information for unrelated purposes merely because that provider receives the information.

8International Transfers

Some third-party technology providers may store or process information on servers located outside India.

Where personal information is transferred across borders, Spellzee will follow the applicable legal requirements and use appropriate safeguards where required.

Parents may contact us for information about the relevant processing arrangements, subject to security, confidentiality and legal restrictions.

9Data Retention

Spellzee retains personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal, accounting, security and dispute-resolution requirements.

Retention periods may vary depending on the category of information:

Account and enrolment records may be retained while the account or service is active and for a reasonable period afterwards.
Financial and transaction records may be retained for the periods required by tax, accounting and other applicable laws.
Support and complaint records may be retained as needed to resolve issues and maintain appropriate business records.
Session recordings and learning records may be retained according to their disclosed purpose, operational need and applicable retention arrangements.

When information is no longer required, Spellzee will take reasonable steps to delete it or otherwise dispose of it securely, subject to lawful retention requirements and technical limitations.

10Data Security

Spellzee takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Depending on the system and the information involved, these measures may include access controls, authentication, restricted permissions, secure transmission, monitoring and internal handling procedures.

No online platform or transmission method can be guaranteed to be completely secure. However, this does not remove Spellzee's responsibility to implement reasonable safeguards and handle incidents in accordance with applicable law. Parents should use secure devices, protect account credentials and promptly report suspected unauthorised access.

11Your Privacy Rights and Requests

Subject to applicable law, parents and other relevant individuals may be entitled to request:

Information about the personal data processed by Spellzee.
Correction of inaccurate or incomplete information.
Deletion of personal information where the applicable conditions are met.
Withdrawal of consent where processing relies on consent.
Other rights or remedies provided by applicable law.

To submit a request, email info@spellzee.in with the subject line "Privacy Request".

Please identify the account or record concerned and describe the request. We may request reasonable verification before acting.

We will assess and respond to requests within the time required by applicable law. Certain information may need to be retained where legally required or where another lawful basis applies.

Withdrawing consent may affect our ability to provide a particular service if the relevant processing is necessary for that service.

12Marketing Communications

Spellzee may send service-related communications such as enrolment confirmations, class reminders, payment receipts, service notices and responses to support requests.

Promotional communications will be handled in accordance with applicable law and the permissions or preferences that apply.

Where an opt-out mechanism is provided, recipients may use it to stop eligible promotional communications. Essential service, transaction or legal notices may still be sent when necessary.

13Third-Party Websites and Services

Our website or applications may contain links to third-party websites or services.

This Privacy Policy does not automatically govern the privacy practices of those third parties. Parents should review the relevant third-party privacy notice before submitting personal information to them. Spellzee is responsible for its own handling of personal information in accordance with applicable law and does not disclaim responsibilities that legally remain with us.

14Changes to This Privacy Policy

Spellzee may update this Privacy Policy to reflect changes in our Services, technologies, legal obligations or data-handling practices.

The updated policy will be published on our website with a revised date. Where a material change requires additional notice or consent, we will take the steps required by applicable law.

The publication of an updated policy will not, by itself, replace a consent or authorisation that is legally required for a new processing purpose.

15Grievances and Privacy Complaints

If you have a question or complaint about the handling of personal information, please contact:

Spellzee Edutech Solutions Private Limited · Email: info@spellzee.in · Subject: Privacy Complaint or Data Request

Please include enough information for us to understand and investigate the concern without unnecessarily disclosing sensitive personal information.

Spellzee will review the matter and respond within the applicable legal timeline.

Grievance Officer: name or designation · official contact details

16Contact Us

For general privacy questions or requests:

Spellzee Edutech Solutions Private Limited · Website: spellzee.in · Email: info@spellzee.in · WhatsApp chat support: +91 82487 51351 · Support hours: Monday to Saturday, 11:00 AM to 9:00 PM IST

Please use the subject line "Privacy Request" for access, correction, deletion or consent-related requests.